SUPPORT

Enterprise Systems Support

Direct connection to Neody IT support engineers for active SLAs, service requests, and technical assistance.

Active Support Channels

All our ERP platforms and custom solutions operate under structured Service Level Agreements (SLAs). If you have an active contract, you can also reach us via the hotlines listed in your dashboard.

Email Helpdesk

[email protected]

Operational response < 12 hours

Client Telegram & Slack Channels

Shared direct group with engineers

Immediate live operations chat

Submit a Support Ticket

Response time: SLA dependent